1. General Policy

Due to the nature of our business — which involves engaging government authorities, freezone bodies, banks and other third parties on your behalf, often immediately upon receipt of payment — all payments made to DEAZ International FZ LLC ("DEAZ", "we", "us") are final and non-refundable once processed.

2. Booking Deposits

Deposits paid to reserve a consultation slot or to initiate a company formation, license, or related service ("Deposit") are non-refundable. A Deposit confirms your booking and may be used by DEAZ to begin preparatory work, document review, or engagement with third parties on your behalf.

3. Service and Government Fees

Once a service has commenced — including but not limited to trade name reservation, license application submission, visa processing, or bank account application — any fees paid, including third-party and government fees, are non-refundable, regardless of the outcome of the application.

4. No Refunds for Change of Mind

We do not provide refunds for change of mind, delays caused by incomplete or inaccurate documentation provided by the client, or delays caused by third parties such as government authorities, freezone bodies, or banks, which are outside DEAZ's control.

5. Cancellations

If you wish to cancel a service after payment, please notify us in writing as soon as possible. While the payment itself remains non-refundable, we will make reasonable efforts to stop any further chargeable work from being initiated where this is still possible.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting DEAZ to resolve the matter directly may result in suspension of services and pursuit of the disputed amount through appropriate legal channels.

7. Exceptions

Refunds will only be considered where required under applicable UAE law, or in the case of a demonstrable error made by DEAZ in processing a payment (e.g. duplicate charge). Any such request will be reviewed on a case-by-case basis at DEAZ's sole discretion.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your payment will apply to that transaction.

9. Contact Us